Ticket Tool

A-Trust is providing a support tool for cash register partners

 

Log in here using your CR partner number, password and e-mail address to ask our support team for assistance.

We are available to you from Monday to Friday (on working days) from 8:00 am to 6:00 pm and endeavour to assist you by providing a swift response.

 

Ticket Tool


Support Agreement

You do not have a parnter contract and need our support?
We will be happy to answer your request with a company signed support agreement.

Support Agreement


FAQ

For more helpful information, visit: KassenSichV FAQ
Technical FAQ are available in our partner area.


BSI/BMF FAQ

Especically for the KassenSichV (the cash register regulation), the BSI (Federal Office for Information Security) has made a comprehensive FAQ list available online. The BMF (Federal Ministry of Finance) provided an orientation guide for the application of § 146a AO and the KassenSichV. Both are very informative and worth reading!


Fiscal law questions (DSFinV-K)

For fiscal law questions/questions regarding DSFinV-K, we recommend:

efsta IT Services GmbH
Jakob Marberger
Pachergasse 17/11
4400 Steyr
E-Mail: j.marberger@efsta.net
Homepage: www.efsta.eu

Unternehmensberatung Dr. Markus Knasmüller
(Dr. Markus Knasmüller Business Consulting)
Dr. Markus Knasmüller
Zirbenstr. 13
4600 Wels
E-Mail: markus@knasmueller.at
Homepage: www.knasmueller.at


Service Level Agreement

Description of service Service level Availability in % Time to repair Operating time
TSE directory service. Provision of a directory service containing the TSE certificates, black lists and, if so requested by the customer, the user certificates. Mo through Fr 07:00 am - 05:00 pm 98 12h 24x7
TSE operation
Mo through Fr 07:00 am - 05:00 pm 98 48h 24x7